Mathews FAQ

Have a question? We bet you’ll find the answer here. If not, please contact us for further assistance.


Can I get a catalog?

To request a free catalog, please enter your mailing address here.

How do I become an authorized Mathews retailer?

Mathews is continuing to expand and is glad to hear of your interest in becoming an Authorized Mathews Retailer. Please request an application here.

Can I get an owner's manual?

View the current Mathews Owner’s Manual here.

Are there Mathews Pro Staff opportunities?

Contact your Authorized Mathews Retailer, we partnered with our retailers to start a regional program. Each retailer has a certain number of bows that they are allocated for these initiatives.

How do I become a Mathews Ambassador?

Our Mathews content team is currently full. However, we love to hear stories from the field and you can share yours here.

Orders & Shipping

Where can I buy Mathews products?

Mathews products are available from Authorized retailers across North America, South America, Europe, Africa, Asia, and Australia. Please see our Retailer Locator for a list of Authorized retailers near you. Most retailers will special order Mathews products not in stock.

Does Mathews sell direct?

Mathews does sell apparel online. Shop here.

How do I track my Mathews bow order?

Mathews Authorized Retailers will have this information for you after you place your order with them.

How I track my online order?

Please log into your dashboard and click the “Orders” tab to see a list of all your purchases, order status and tracking numbers.

How do I return or exchange my apparel or branded goods order?

Mathews will accept returns or exchanges on items with their original hangtags intact and in new condition within 14 days of original invoice date on items purchased directly from  Please contact our ecommerce line at 608.366.3256 for a Return Authorization number.  All returns are subject to inspection prior to credit being given.

Returns, Warranty & Exchanges

Can I return my bow to Mathews for warranty claims?

No, all product must be shipped through an Authorized Mathews Retailer. Contact your Authorized Mathews Retailer if you have any questions or concerns.

What is the Mathews warranty policy?

We stand behind every bow we make with the best warranty and service in the industry. The first step to protecting your bow, is registering it for our Limited Lifetime Warranty. Our bows are warranted against defects in materials and workmanship to the original registered owner when purchased at an Authorized Retailer. See more about our Limited Lifetime Warranty here.

How do I register my bow?

If you are the original owner of the bow and it was purchased at an Authorize Mathews Retailer, you can register your bow for our Limited Lifetime Warranty. Some Retailers will register your bow for you at the time of purchase and some do not. If your retailer did not register your bow, you can register it here. You will need to locate the unique serial number on the back of the riser.


How do I tune and maintain my Mathews bow?

For the most reliable service and expertise, please consult your Authorized Mathews Retailer. You can also refer to the current Mathews Owner’s Manual here.

How often should I wax my bow strings and cables?

To increase the longevity of your strings and cables, wax your strings and cables once a month or more depending on the condition of the strings. Always check you bow for frayed strings and cables. Replace damaged strings and cables immediately.

How do I adjust the draw weight of my bow?

Mathews bows have approximately a ten-pound range of weight reduction from the bow’s peak weight (example: if the bow has a peak weight of 70 pounds, it can be adjusted as low as 60 pounds). Draw weight adjustments are made using either a 3/16” or 7/32” Allen Wrench. Turn the limb bolt clockwise to increase the draw weight and counter clockwise to decrease the weight. Both limb bolts must be adjusted equally, or the bow may become out of tune/synchronization. The limb bolt should be snug. Do not over-tighten. Each rotation equals approximately 2 to 4 pounds of draw weight. Consult your Authorized Mathews Retailer for the maximum number of rotations your bow can be decreased.

What arrows should I shoot with my bow?

Contact your Authorized Mathews Retailer for this technical service. We would suggest looking at the arrow selection chart for the brand you plan on purchasing.

How do I adjust the draw length of my bow?

Contact your Authorized Mathews Retailer for this technical service.

What is the minimum total arrow weight I can safely shoot off my bow?

Do not shoot an arrow that is less than 5 grains per pound of draw weight. Contact your Authorized Mathews Retailer for more information.

How do I adjust cam lean on the AVS cam system bow?

Contact your Authorized Mathews Retailer for this technical service. They will be able to adjust your cam lean to adjust your bow tune with the Mathews Top Hat System.

What is the suggested center shot for my Mathews Bow?

Mathews bows are designed to have a 13/16 center shot plus or minus 1/16.

I have experienced a poundage loss on my Mathews bow, what is the issue?

String and cable stretch, cam rotation or non-factory string and cable are possibilities. Your bow should be taken to a Mathews Authorized Retailer to have your bow returned to its original specification.

What bow press do I use for my Mathews bow?

Only a limb tip press should be used on your Mathews bow.

What kind of portable bow press do you suggest?

Portable bow presses should not be used on your Mathews bow.

How heavy are the weights for the flatline stabilizers?

Each weight weighs one ounce.

How do I get my Mathews bow to paper tune?

A Mathews Authorized Retailer can assist you in tuning your bow to your particular set up.


How do I get my TV Show sponsored by Mathews?

Email your media kit, show times, ratings and social media stats (followers, subscribers, etc.) to

How do I get promotional products for giveaways or benefits?

Fill out the attached form and send to

Who do I contact for media coverage?

If you are a member of the press and are looking for more information or materials on Mathews bows, please contact us at

Get Connected